Frequently Asked Questions

Frequently Asked Questions

Where do your products come from?

We work with selected third-party suppliers and fulfillment partners. Product details, materials and available variants are reviewed before products are activated for sale.

How long does delivery take?

The current Portable 6-Claw Pet Poop Scooper has an estimated delivery time of 5–8 business days within South Africa, with free standard shipping.

How do I choose the correct size?

For products with sizing, use the measurements shown on the product page rather than relying only on breed or weight. Follow the specific sizing guidance shown for that product.

Can products in the same order arrive separately?

Yes. Products can occasionally be fulfilled from different locations and arrive in separate parcels.

How will I know when my order has shipped?

When tracking is available, shipment information will be shared after your order has been processed and handed to the carrier.

What if my order arrives damaged, defective or incorrect?

Please contact us through the Contact page with your order number and supporting photos where relevant so the issue can be reviewed.