Returns & Refunds

Returns & Refunds

We want you to receive the product you ordered in good condition. This policy does not limit any rights you may have under applicable South African consumer law.

Online order cancellations and change-of-mind returns

Where a statutory cooling-off right applies to an online purchase, you may cancel within the applicable legal period after receiving the goods. Unless the item is defective, damaged, incorrect or otherwise covered by a legal remedy, the direct cost of returning the item may be for your account.

Damaged, defective or incorrect items

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible with your order number and supporting photos where relevant. Where required by law, the appropriate remedy may include repair, replacement or refund.

Return condition

For change-of-mind returns, items should be unused and returned with their original packaging and included accessories where reasonably possible. These condition requirements do not remove rights that apply to defective or non-conforming goods.

Refunds

Approved refunds are returned to the original payment method where supported. Processing times can vary by payment provider. Refunds will be processed within the period required by applicable law.

Request a return

Email dupreezcompanions@gmail.com with your order number and the reason for the return. Please wait for return instructions before sending an item back.